pphbet Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") sets out the basis on which pphbet ("we," "us," "our," or "the Platform") collects, processes, stores, and shares personal data relating to registered players and website visitors ("you," "your," or "Data Subject"). It is written to comply with the requirements of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR").

pphbet takes its obligations as a personal information controller seriously. We do not sell personal data, and we do not share your information with third parties for their own marketing purposes without your explicit and informed consent.

This Policy should be read in conjunction with the pphbet Terms & Conditions and Responsible Gaming Policy, all of which together form the complete agreement governing your relationship with the Platform.

2 Data Controller

pphbet acts as the personal information controller for all data processed through the Platform. As controller, pphbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine law.

If you have any questions or concerns about how pphbet processes your personal data, you may contact our Data Protection Officer (DPO) at the email address above. All data-related enquiries are handled by a dedicated team within 15 business days of receipt.

3 Information We Collect

pphbet collects personal data from you in a number of ways — directly when you provide it to us, automatically as you use the Platform, and in some cases from third parties such as payment processors or identity verification providers. The categories of data we collect include:

We do not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive information (such as government ID details) must be collected, it is handled under heightened security controls and accessed only by authorised personnel.

4 How We Use Your Information

pphbet processes your personal data for specific, legitimate, and clearly defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent or establishing an alternative lawful basis:

• Account Management: To create, verify, maintain, and administer your pphbet player account, including identity verification (KYC) and age verification to ensure compliance with the 21+ requirement.
• Service Delivery: To provide access to all pphbet gaming services, including sports betting, casino games, slots, bingo, sabong, and specialty games.
• Payment Processing: To process deposits, withdrawals, and refunds via your selected Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank, or card).
• Regulatory Compliance: To fulfil our obligations under Philippine law, including anti-money laundering (AML) reporting, PAGCOR compliance requirements, and National Privacy Commission (NPC) obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, multi-accounting, and any form of prohibited conduct outlined in the pphbet Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour, apply player-requested limits, and identify patterns that may indicate problem gambling, in line with PAGCOR responsible gaming guidelines.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of correspondence for quality assurance and compliance purposes.
• Platform Improvement: To analyse usage patterns, improve site performance, and enhance the overall pphbet player experience — using aggregated, anonymised data where possible.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. You may opt out at any time through your account settings.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, pphbet processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and pphbet — namely, the provision of gaming services under the Terms & Conditions you agreed to at registration.
• Legal Obligation: Processing is required for pphbet to comply with applicable Philippine laws, including PAGCOR licensing requirements, AML regulations, and tax obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of pphbet, including fraud prevention, platform security, and business analytics — provided these interests do not override your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above bases — particularly in relation to direct marketing communications — pphbet will seek your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Information

pphbet does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with authorised payment service providers (such as GCash, PayMaya, and partner banks) solely for the purpose of processing your transactions. These providers are bound by their own data protection obligations under Philippine law.
• Identity Verification Providers: We engage regulated KYC and identity verification partners to assist with age and identity checks. These partners process only the minimum data necessary and are contractually prohibited from using your data for any other purpose.
• Game Content Providers: Third-party game studios whose content is hosted on pphbet may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive personally identifiable information beyond what is technically required.
• Regulatory Authorities: pphbet may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where required by law, court order, or regulatory direction.
• Law Enforcement: We may share data with Philippine law enforcement agencies in connection with the prevention, detection, or prosecution of criminal activity, including fraud and financial crime.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving pphbet, your data may be transferred to the relevant successor entity, subject to equivalent privacy protections being maintained.

7 Cookies & Tracking Technologies

pphbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how our services are used. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, login authentication, and secure transactions. You cannot opt out of these cookies while using pphbet.
• Functional Cookies: These cookies remember your preferences — such as language settings, responsible gaming limit configurations, and game display options — to provide a more personalised experience.
• Analytical Cookies: We use anonymised analytical data to understand how players interact with the Platform, which pages are most visited, and where technical issues arise. This data is used solely to improve pphbet services.
• Marketing Cookies: Where you have consented, marketing cookies may be used to deliver relevant promotional content and track the effectiveness of campaigns. You may withdraw marketing cookie consent through your browser settings or account preferences at any time.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features. pphbet does not use third-party advertising networks or social media trackers without your explicit consent.

8 Data Retention

pphbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations under Republic Act No. 9160.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, consistent with Philippine banking and AML regulations.
• KYC Documentation: Identity verification documents are retained for five (5) years after the end of the business relationship, or longer if required by PAGCOR or AMLC directive.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Data: Where you have consented to marketing communications, your contact and preference data is retained until you withdraw consent or request erasure, subject to overriding legal obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures. pphbet maintains a formal data retention schedule reviewed annually by the Data Protection Officer.

9 Data Security

pphbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and pphbet servers is encrypted using industry-standard Transport Layer Security (TLS). Sensitive data at rest — including financial information — is encrypted using AES-256 or equivalent standards.
• Access Controls: Personal data is accessible only to pphbet employees and authorised contractors who have a legitimate need to access it. All access is logged, audited, and subject to role-based permissions.
• System Monitoring: pphbet maintains continuous monitoring of its systems for anomalous activity, intrusion attempts, and data breaches. Incident response procedures are in place and tested regularly.
• Staff Training: All pphbet personnel with access to personal data undergo regular data privacy and security training consistent with the requirements of the Data Privacy Act of 2012.
• Breach Notification: In the event of a personal data breach that poses a real risk of serious harm, pphbet will notify the National Privacy Commission within 72 hours of discovery, and affected individuals without undue delay, in accordance with NPC Circular No. 16-03.

10 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pphbet. To exercise any of these rights, contact us at [email protected] with the subject line "Data Subject Rights Request." We will respond within 15 business days of receipt.

11 International Data Transfers

pphbet's primary operations are based in the Philippines and we process the majority of personal data within Philippine jurisdiction. Where data must be transferred to or accessed from outside the Philippines — for example, in relation to certain game content providers or technology infrastructure — pphbet will ensure that such transfers comply with Section 21 of the Data Privacy Act of 2012.

Specifically, pphbet will only transfer personal data internationally where:

• The receiving country provides an adequate level of data protection as recognised by the NPC; or
• Appropriate contractual safeguards (such as standard contractual clauses approved by the NPC) are in place with the recipient; or
• The transfer is necessary for the performance of a contract with you and you have been informed of the transfer.

Where you have questions about specific international transfers involving your personal data, you may contact our Data Protection Officer at [email protected].

12 Children's Privacy

pphbet is strictly an adult gaming platform. In the Philippines, the minimum legal age for casino-style gaming is 21 years. pphbet enforces this restriction through mandatory age verification at registration and throughout the account lifecycle.

We do not knowingly collect personal data from individuals under the age of 21. If pphbet becomes aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on pphbet, please contact us immediately at [email protected]. We will investigate and act on all such reports as a matter of priority.

13 Amendments to This Policy

pphbet reserves the right to update or amend this Privacy Policy at any time in response to changes in Philippine law, NPC guidelines, PAGCOR requirements, or our own internal practices. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Where changes are material — meaning they significantly affect how your data is used or your rights as a data subject — pphbet will notify registered players via the email address on file at least 14 days before the changes take effect, or through a prominent notice on the Platform.

Your continued use of pphbet after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you may request account closure in accordance with the pphbet Terms & Conditions.

14 Contact & Complaints

pphbet is committed to handling all data privacy matters with transparency, professionalism, and urgency. If you have any questions about this Policy, wish to exercise your data subject rights, or wish to raise a complaint about how your data has been handled, please contact us:

If you are not satisfied with pphbet's response to your complaint, you have the right to escalate the matter directly to the National Privacy Commission of the Philippines, the independent authority responsible for administering and enforcing the Data Privacy Act of 2012.